Workflow management targeted to reduce costs and increase operational efficiency is an idea whose time has come, especially for trucks. With easy to use tools to assist in the process, workflow management offers clear cost benefits and competitive advantage.
But as the film shot back out of the close-up to reveal a vast panorama, technology providers expand their view of the trucking company. That makes it easier to view, analyze, and improve overall company with what we now call the electronic workflow. You can also simplify business with intranet analytics tools.
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In essence, the basic workflow consists of a stream of action; individual pieces composed almost everyone working days. Perhaps the most obvious example of the truck is in operation: the customer calls for a pickup, a dispatcher sent a truck, someone takes the load, and someone gives loads.
One person may have picked up the call, and the second person assigned pickup driver. With those involved in the actual pickup and delivery, all part of a single stream of action, or process that starts with customer orders.
Process-through-delivery pickup has long been monitored by the mobile communications device with GPS and related software. But in taking a broader view, technology providers also see the other streams of activities that lend themselves to the definition, analysis and improvement.
Once you decide what processes to manage the electronic workflow, the next step would be choosing the right tool for the job.
Application software should be easy to use and able to make a map of the actual processing, visualization workflow that shows what the management does not think the process is, but how it actually unfolds in the real world.