An IVR system increases operational efficiency as it makes easier to handle a large volume of calls. Instead of a caller receiving a busy signal, the system can answer the call and assist the customer with some of the basics while he waits for an available consultant. The customer can reach his intended destination faster because the system is programmed to route the call to a specific person or department.
Employees don't have to work irregular hours if your company has an Interactive Voice Response system. Depending on the requirements of your clientele (and your business) an automated voice system can help with a few basic queries, to know more read this article. The IVR services will lower your operating costs and overtime. These systems are generally not overly expensive.
It allows you to follow up with customers 24 hours after a huge purchase or delivery. Thank the customer for making use of your services and ask them to participate in a quick satisfaction survey. If they are not satisfied, the system can be programmed to put them through to a consultant for assistance. Customers are more likely to return if you do a follow-up, even if your service was so-so.
IVR systems can handle routine questions saving employees a lot of frustration and freeing them to focus on other aspects of your business. The system can be automated to let clients check their balance, buy or order products, confirm delivery times, etc.
