If you are planning for productivity suites in the cloud, which include word processing, spreadsheet, call center and calendar applications, adoption is incredibly slow among small business owners.
Cloud productivity suites such as telecommunication solutions, including installation or outbound IVR dialer power, have the lowest adoption rates of all. If you want to get more information about various type of cloud solution then navigate to this site https://www.acidpos.com/
Nearly two out of three companies have no plans to use cloud productivity suite. Only 14% of respondents currently use productivity suites cloud-based, and only 22% believe the adoption of these services in 2013.
Cloud solutions eliminate costly overhead. They do this through accessibility, collaboration and convenience. However, companies often feel insecure about the data that is transmitted by these services. That is why the lack of control over data security (cited by 73%); legal liability and compliance issues (49%) and reliability (48%) are the three main concerns of small business owners who are considering "the cloud."
The amount of companies that are turning to cloud-based solutions to enable their call center agents probably catch until shortly, such as education about the value and the no improvement restrictions.
It is important to note that there is no compliance issue when changing cloud solutions. In fact, access to files is usually faster and more reliable than dealing with awkward issues on site that can be based on paper and easily destroyed, lost or misplaced.