Many businesses are now opting to outsource their IT support. This is a growing trend. It is becoming a popular choice for companies to outsource their IT support. They can have multiple IT professionals at their disposal, as opposed to having a small number of IT staff, which often comes at a higher cost.
It is not an easy decision to choose a Managed Services Provider (MSP), to manage your IT systems. You are responsible for your company's uptime. It is important to ensure you only work with a reliable company and get the best out of your IT Support. In this reference, you can find IT supports in Miami via https://www.bcainc.com/.
Different MSPs offer different services for their clients. Some MSPs offer block hours, which allow you to pre-purchase certain hours and then have the work deducted from your block. If you don't use your IT support very often, this can be a reasonable option.
However, if you do, you should consider an MSP that offers an 'all you could eat' plan. These agreements are often called "Managed Service Agreements". Managed Service Agreements allow you unlimited support calls for an agreed monthly fee.
This usually includes system maintenance and workstation monitoring. The cost of the managed service agreement is usually determined by how many people you have and how complex your IT systems are.